SEAFARER CERTIFICATION

Background

This survey began in January 2004, and is designed to assess our customers’ satisfaction with the service provided on an ongoing basis. We monitor levels of satisfaction with the application and processing of the three types of certificate: Notices of Eligibility (NOE); Certificates of Competency (COC); and Certificates of Equivalent Competency (CEC). During completion of the questionnaire, customers are asked to provide both satisfaction ratings and comments where relevant.

Methodology

Data for NOEs and COCs are collected by paper questionnaire, which are enclosed with each certificate by our staff during the certification process, and are returned direct to Amey PMG for processing. Data for CECs is collected through an online questionnaire from 2007.

Results

Results are collected on an annual basis. The  November 2009 report contained COC, NOE and CEC and has shown our best results to date by further improving on our previous results with a 89% overall satisfaction with the Certification service.

REPORT

DATE

OVERALL SATISFACTION
LEVELS

NOE, COC and CEC

Nov 09 (adobe_icon-5 PDF Document 297kB)

89%

NOE, COC and CEC

Nov 08 (adobe_icon-5 PDF Document 169kB

88%

CEC

Mar 08 (adobe_icon-5 PDF Document 169kB)

79%

NOE and COC

Nov-07 (bmp PDF Document 261kB)

90%

NOE, COC and CEC

Mar-07 (Adobe Acrobat PDF Document Icon PDF Document 327kB)

83%

NOE and COC

Sep-06 (Adobe Acrobat PDF Document Icon PDF Document 244kB)

82%

NOE, COC and CEC

Mar-06 (Adobe Acrobat PDF Document Icon PDF Document 922kB)

81%

NOE, COC and CEC

Dec-05 (Adobe Acrobat PDF Document Icon PDF Document 785kB)

80%

NOE, COC and CEC

Sep-05 (Adobe Acrobat PDF Document Icon PDF Document 733kB)

79%

NOE, COC and CEC

May-05

79%

NOE, COC and CEC

Aug-04

76%

NOE, COC and CEC

Jun-04

74%

NOE, COC and CEC

May-04

77%

    NOE, COC and CEC     

Jan-04

76%

To download the COC Survey/Questionnaire please click here (Adobe Acrobat PDF Document Icon PDF Document 1.47Mb)

To download the NOE Survey/Questionnaire please click here (Adobe Acrobat PDF Document Icon PDF Document 1.47Mb)

To view the CEC Script please click here (Word Document 89Kb)

If you require details from earlier reports please contact Timothy Grabham